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Service design – customer-centric approach to planning and designing services

Service design stands for a customer-oriented, results-driven design and development of services. Service design manages the complex ensemble of different service stakeholders, with the ultimate goal to create a coherent, meaningful service experience for the customer.

Involving the actual customers in the development process has an incredible impact on the success of the business. A service is simply a form of communication and interaction between the service provider and the customer. Therefore understanding the customer – understanding people – is an absolute necessity.

The iterative process in service design adjusts and conforms to smaller as well as larger needs, no matter the industry.

Service design packages

The phases in the service design process – and the services provided by A45 - are shown below. The service design development process moves forward step by step from increasing your understanding and knowledge to the final evaluation. A45 provides a service for each phase of the process. Please click below to learn more about the phases and the services.

Our people.

A trustworthy network of professionals ready to help! The professionals listed below are ready to support my projects if needed or wanted. They are all extremely skillful and accomplished in their own fields. Click here to learn more.

"The best way to be global, is to be local" Alex Atala