Suomeksi : In English

Contact us by completing the below sentence. Thank you!

I'm searching for needs

or learn more about A45


A45 provides services spanning from public sector service design to business development. All services have been designed according to customer needs. To contact us fill out the form above, send us an email, or simply give us a call – we'd love to talk to you and find out how we could help! Learn more about A45.

“If you want to see the change, you have to be the change”

Eerik Rosbam Abbing

Service design – customer-centric approach to planning and designing services

Service design stands for a customer-oriented, results-driven design and development of services. Service design manages the complex ensemble of different service stakeholders, with the ultimate goal to create a coherent, meaningful service experience for the customer.

Involving the actual customers in the development process has an incredible impact on the success of the business. A service is simply a form of communication and interaction between the service provider and the customer. Therefore understanding the customer – understanding people – is an absolute necessity.

The iterative process in service design adjusts and conforms to smaller as well as larger needs, no matter the industry.

Service design packages

The phases in the service design process – and the services provided by A45 - are shown below. The service design development process moves forward step by step from increasing your understanding and knowledge to the final evaluation. A45 provides a service for each phase of the process. Please click below to learn more about the phases and the services.

listen understand ideate process implement

Customers and projects.

ATR Soft Oy
Lupa auttaa
LM-Instruments Oy
Premode Oy
taito group
Eräpohja Arkkitehdit Oy
Nykkeli Hyvinvointipalvelut Oy
HUB Turku
Tilitoimisto YKP Oy
Antsun sinappi
JLS-Yhtiö Oy
Kauppapuutarha Verso
Varsinais-Suomen lastensuojelujärjestöt
ISS Palvelut
Yhteinen kuntamme hanke

Our people.

A trustworthy network of professionals ready to help! The professionals listed below are ready to support my projects if needed or wanted. They are all extremely skillful and accomplished in their own fields. Click here to learn more.

Sami Perttilä

Sami Perttilä
Photographer, Master of Arts

Johanna Liipola

Johanna Liipola

Saana Nybom

Saana Nybom
Supervisor / Mentor and Sparring Partner

"The best way to be global, is to be local" Alex Atala

Contact information.


Annaliisa Salmelin
20100 Turku
+358 40 1911 020

LinkedIn Instagram

ANELJÄVIIS : 20100 Turku : +358 40 1911 020 :